Guest Relations (Senior Clerk)- City of Cape Town R199 392 a year

Requirements

• Matric qualification
• Qualification in travel/tourism/hospitality/marketing will be an

advantage

• Ability to engage at all levels, superior people engagement skills,

understanding the value of destination marketing

• 2-3 years working in a visitor centre or as a tour guide on in a

marketing portfolio

Key Performance Areas

• Receiving, registering and spatially orientating guests and visitors in

terms of standard operating procedures

• Leading pre-arranged tours through the park and stadium by

providing accurate facts

• Assisting with guest relations functions at special gatherings or

events under the supervision of the manager and in line with guest

protocols

• Activating audio-visual presentations/features/ designed to

enhance the visitor experience according to technical specifications

• Communicating engagingly with visitors on the various exhibitions,

displays and paraphernalia designed to stimulate and hold visitor

interest

• Performing retail operations including activities related to

stock-taking, sales ,pricing and securing of merchandise/goods or

services

• Maintaining records and reports of visitor activities as well as

reconciling transactions

How to Apply

External candidates: APPLY ON LINE VIA

www.capetown.gov.za/careers

Internal staff: APPLY ON LINE VIA SAP PORTAL

Certified copies of qualifications must be available on request.

Applicants are respectfully informed that, if no notification of