Overview

Location:

South Africa, Cape Town

Department:

Other

Employment type:

Experience:

 

Mount Nelson Hotel is looking for a Housekeeping Office Coordinator to join the team:

  • Responsible for the daily coordination of the Housekeeping operations.
  • Responsible for ensuring the department achieves the highest level of service delivery through effective communication and coordination between departments.
  • Assist Housekeeping management in managing the daily activities for the department.
  • Act as a liaison to coordinate the efforts of Housekeeping, Maintenance, Front Office, and Laundry to ensure the smooth running of the department.
  • Coordinate and provide administrative support to all areas of the Housekeeping department
  • Oversee the day-to-day operation of the Housekeeping office.
  • Ensure that all the operational standard procedures/guidelines set for all processes/activities/situations are followed (Key Control, Lost & Found etc.) in all areas.
  • Assist and relieve the Housekeeping Supervisors as and when required by management.
  • Control the issuing of all housekeeping staff uniform.
  • Ensure uniform, nametags, and personal appearance of housekeeping staff are clean, hygienic, professional and in compliance with company policies and procedures.
  • Actively respond to guest questions, concerns, and requests and update and respond to glitches daily.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Complete the required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
  • Document and report outstanding issues that need to be handed to the manager/supervisor after a shift is complete.
  • Verify the room status listed on the report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
  • Communicate additions or changes to the relevant Housekeeping staff as they arise throughout the shift.
  • Coordinate VIP service to ensure VIP’s needs are met throughout the stay.
  • Document and resolve issues with discrepant rooms with the Front Desk.
  • Record, monitor, and update list of ‘Do Not Disturb’ rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb’ list.
  • Ensure that you meet and work according to Leading Quality Assurance and the department’s Standard Operating Procedures.
  • Assist with OE stock count as and when required.
  • Manage room drops and place in rooms.
  • Capture monthly expenditure of guest supplies, flowers etc.
  • Controlling of attendance and recording hours worked in the time and attendance books.
  • Issue hand radios to the relevant staff members and maintaining a record thereof.
  • Ensure radios are maintained in good working condition and report any faults.
  • Record all maintenance tasks on the log sheet report, and follow up with maintenance on the completion of tasks.
  • Compile the transport list on a daily basis and ensure timely submission to Front Office.

Requirements

  • 2 years suitable work experience in a similar role.
  • Matric or equivalent education preferred.
  • Previous luxury hospitality experience – advantageous.
  • Computer literacy.
  • Excellent communication skills, both verbal and written.
  • Customer service orientated.
  • Organisation skills with the ability to prioritize and multitask.
  • Reliable, with patience and professionalism.

Benefits

Competitive basic salary

Medical aid & pension fund benefit

Internal Belmond discounts

Loyalty and recognition rewards programme

Employee Assistance Programme

On going Learning and Development opportunities

Regular community, social and staff welfare events

 

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