Overview

Job details

Job Type
Full-time

Full Job Description

Job no: 513054
Brand: Flight Centre Travel Group
Work type: Full time
Location: Cape Town Southern suburbs
Categories: Corporate & Group Travel
 

General Information

 

Job title:

 

Corporate Travel Consultant (Cape Town)

 

Purpose:

 

To provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.

 

Primary duties and responsibilities (KRAs)

1. Customer experience:

 

  • Drive a customer service mentality by delivering on the brand CVP’s
  • You will be responsible for the customer experience from quoting, booking, finance, queries, and complaint handling
  • Ensure enquiries are actioned as per agreed SLA.
  • Quarterly client reviews and visits
  • Consult with client and identify additional opportunities (iCRM)

2. Systems and processes:

 

  • Adhere to One Best Way finance process and procedures
  • Manage client payment including invoicing and statements
  • Assist your colleagues with their portfolios where necessary
  • Attend all conferences and team meetings.

3. Sales Ability :

 

  • Follow the one best way sales process
  • Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
  • Sales orientated and can work towards targets, commission and incentives
  • Achieve monthly targets
  • Sales ability, drive brand initiatives for greater customer engagement & retention

 

Hierarchy:

 

Assistant Team Leader, Team Leader, Area Leader, GM

 

Key communication and relationships:

 

Internal:

Corporate Traveller Travel Managers, Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager

External:

Customers; Suppliers

 

 

Job Requirements

 

Education and qualification:

Minimum requirements

Added advantage

 

Matric

Relevant Tertiary qualification, e.g. Travel qualification

 

Experience:

 

  • Minimum 3 – 5 years working in the travel industry
  • Senior consultant – preferable
  • Amadeus – Preferable

 

 

Other:

Location:

As per business needs

Travelling:

Domestic and International as per business needs

Office hours:

As per business needs

Additional:

Own transport essential

 

Functional / job-related

 

Competency

Proficiency required

Basic

Intermediate

Advanced

Work Independently

1

2

3

Customer centric

1

2

3

Work in a changing environment

1

2

3

Embrace company philosophies, values & change

1

2

3

Microsoft Office – Latest version

1

2

3

GDS Experience

1

2

3

Mid back office system experience

1

2

3

 

Other / soft skills

 

Competency

Proficiency required

Basic

Intermediate

Advanced

Systematic

1

2

3

Confident

1

2

3

Time Management skills

1

2

3

Disciplined to follow through

1

2

3

 

 

Self-driven

1

2

3

Self-Managed

1

2

3

Flexible / Adaptable

1

2

3

Ambitious

1

2

3

Interpersonal skills

1

2

3

Passionate

1

2

3

Persistence / Resilience

1

2

3

Written and verbal communication skills

1

2

3

 

Hiring Insights

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