RSA – Cape Town Corporate Consultant-Flight Centre Travel Group

General Information

Job title:

Corporate Travel Consultant (Cape Town)

Purpose:

To provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.

Primary duties and responsibilities (KRAs)

1. Customer experience:

 

• Drive a customer service mentality by delivering on the brand CVP’s
• You will be responsible for the customer experience from quoting, booking, finance, queries, and complaint handling
• Ensure enquiries are actioned as per agreed SLA.
• Quarterly client reviews and visits
• Consult with client and identify additional opportunities (iCRM)

2. Systems and processes:

 

• Adhere to One Best Way finance process and procedures
• Manage client payment including invoicing and statements
• Assist your colleagues with their portfolios where necessary
• Attend all conferences and team meetings.

3. Sales Ability :

 

• Follow the one best way sales process
• Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
• Sales orientated and can work towards targets, commission and incentives
• Achieve monthly targets
• Sales ability, drive brand initiatives for greater customer engagement & retention

 

Hierarchy:

Assistant Team Leader, Team Leader, Area Leader, GM

Key communication and relationships:

Internal:

Corporate Traveller Travel Managers, Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager

External:

Customers; Suppliers

Job Requirements

Education and qualification:

Minimum requirements

Added advantage

Matric

Relevant Tertiary qualification, e.g. Travel qualification

Experience:

• Minimum 3 – 5 years working in the travel industry
• Senior consultant – preferable
• Amadeus – Preferable

 

Other:

Location:

As per business needs

Travelling:

Domestic and International as per business needs

Office hours:

As per business needs

Additional:

Own transport essential

Functional / job-related

Competency

Proficiency required

Basic

Intermediate

Advanced

Work Independently

1

2

3

Customer centric

1

2

3

Work in a changing environment

1

2

3

Embrace company philosophies, values & change

1

2

3

Microsoft Office – Latest version

1

2

3

GDS Experience

1

2

3

Mid back office system experience

1

2

3

Other / soft skills

Competency

Proficiency required

Basic

Intermediate

Advanced

Systematic

1

2

3

Confident

1

2

3

Time Management skills

1

2

3

Disciplined to follow through

1

2

3